Did you see the article in The Age recently titled “The rise of soft skills: Why top marks no longer get the best jobs”? The journalist John Elder described how leading companies from Australia and the UK are valuing more than ever ‘soft skills’ in their workforce.
So what exactly are soft skills?
They are skills that build personal connection. Have you noticed how things are more likely to go our way when we are able to make a genuine connection with someone? Soft skills help us do that. They are skills in emotional intelligence, communication, conflict resolution and using collaboration (rather than compromise) to solve problems. Its something we can all relate to.
Soft skills really can be a game changer.
Associate Professor Jennifer George is director of a new masters program at Melbourne Business School that is offering business training that includes a soft skills program complete with actors from Melbourne Playback.
We join the participants for sessions in voice projection, posture and presentation skills. Later on we do ‘real-play’ sessions where our actors play scenarios with such as the boss who the participants have to break bad news to.
For skills that are inter-personal, there is no substitute for trying it out in a safe place, with an actor who isn’t actually your boss.
The ability to have a go, get feedback and have another go is invaluable as a way to learn these skills. They can’t be mastered by theory alone.
What soft skills do you want to master? You elevator pitch? Listening? Collaboration? Share them in the comments below.
And try this: ask a friend to have a go with you. Make up a scenario based on your target soft-skill, play it out together, talk about how it went and try again. Give yourself permission to do it really badly. Make it fun. You’ll be amazed how easy it becomes.