NAB is a financial services organisation with over 12 million customers and 50,000 staff. The NAB Collections High Potential Program accelerates training for managers identified as future leaders in the organisation. A training program was required to learn communication skills and integrate them practically in an engaging way.
Objectives of the program:
“At the end I feel enlightened/inspired. I really enjoyed it, was really good to learn different techniques of communication and how important it is to have an objective and purpose and mirror body language to purpose.”
A tailor-made half-day training program included simulations to:
To integrate the skills learnt during the training, a forum to further explore practical solutions to common communication challenges.
“The theatrical retelling of the story was really powerful, I found the message spoke volumes over the verbal message.”
“I thought the workshop was fantastic! I feel that I am more aware of the barriers as well as the aids to eective communication.”
‘It was a fantastic day and it was great to hear that everyone had a new take away to bring back into their communications tool box!’
Communications Team Member Ellen Koslevcar
Feedback from the event was overwhelmingly positive, and surveys provided a net promoter score of 86.
“Fantastic. Full of laughter – FUN. Clear presentation and inspirational.”
“Great workshop. The artists were great. Feel energetic and lively at the end.”
A Melbourne Playback training session teaches skills that can be integrated immediately into the workplace. Feedback from participants twelve months on show that the skills learnt have long lasting impact:
“I’ve been more conscious in the way I project myself in both tone and body language and have been more aware of understanding how I could be perceived in the workplace.”
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